CARIE LINE

As CARIE's most expansive and impactful program, the CARIE LINE serves to ease the strenuous burden related to a multitude of issues affecting older adults.

Navigating and understanding the health care and long-term care systems and other challenges of aging can be difficult, cumbersome, and stressful. We're here to help.

About: CARIE LINE

CARIE LINE's signature service is phone-based assistance to older adults and the family members and professionals who care for them. CARIE LINE advocates apply an empowerment, client-centered approach to help callers better understand, navigate, and resolve their most challenging issues - a full myriad of concerns including housing, healthcare, financial resources, long term care, and more.

Assistance ranges from education and information about community resources to in- depth exploration of health insurace options and direct advocacy with large public and private systems. CARIE LINE supplements its personal assistance with community outreach and education about a range of aging issues and identifies systemic barriers facing older adults for CARIE's broader-scope advocacy agenda.

Model of Service

Range of Issues

Levels of Service

Individual Help and Advocacy

CARIE LINE provides personalized services to older adults, their families, and professionals through one-on-one counseling, information, advocacy, and education. Requests for help come from older adults, their families and neighbors, as well as from social workers and other community service professionals who depend upon the CARIE LINE for a prompt, compassionate, and reliable response.

APPRISE Health Insurance Counseling

The CARIE LINE team includes certified Apprise counselors, a trusted community resource for Medicare information. Advocates provide free, unbiased one-on-one counseling to Medicare beneficiaries and their caregivers to help them better undestand their healthcare coverage options and benefits.

Transportation Service Advocacy Program (T-SAP)

The Transportation Service Advocacy Program (T-SAP) connects seniors to transportation resources and offers individual advocacy for seniors who encounter obstacles using SEPTA's CCT Connect and other Shared-Ride options.